Frequently Asked Questions
We're here to help!
Login + Sign-Up
Click the orange Sign-Up button at the top right of our page and submit your
basic information. Then, someone from our team will connect with you to
schedule a brief onboarding session for you to register and receive a demo of
the Mediafiche platform.
Once you've navigated to the Mediafiche portal, click on the Login
button and enter your email address and password. Mediafiche will immediately
send a link to your email address, and after clicking the link to confirm, you
will be directed back to the Mediafiche portal. Then, you will be fully registered to search and browse the database.
Search + Browse
Mediafiche allows you to search
for publications, using highly-targeted search filters. These filters include:
- Magazine Title
- National vs. Regional Titles
- Consumer or National Publications
- Market Category (e.g. Health, Action Sports, etc.)
- And more!
Make an Offer
Yes. Once an offer/counter-offer is accepted by the receiving party, that offer becomes binding.
An
offer or counter-offer is active for 48 hours unless the timeframe is extended.
If an offer expires, please contact our Customer Support team at support@mediafiche.com.
Yes.
An offer will expire after the 48-hour offer clock has expired.
Yes.
Offers and counter-offers can be saved.
Mediafiche
allows two counter-offers during the negotiation process: one from the media
seller and one from the media buyer.
An
offer or counter-offer can ONLY be seen by the sender and the recipient of the
particular sender or recipient.
No.
Yes.
Payment + Order Confirmation
The payment is processed through the Mediafiche payments gateway.
An order
confirmation will be sent at the time an offer is accepted.
Proof-of-Performance
Mediafiche will mail you the magazine(s) your ad ran in, and you will receive these copies in 10 - 12 days after the
on-sale date. If you do not receive your proof-of-performance within this
timeframe, please contact the Mediafiche Customer Support team at support@mediafiche.com.
Yes, you can
request a digital copy of your proof-of-performance from the publisher.
Login + Sign-Up
Click the orange Sign-Up button at the top right of our page and submit your
basic information. Then, someone from our team will connect with you to
schedule a brief onboarding session for you to register and receive a demo of
the Mediafiche platform.
Media Kit Database
Please
send all updated information to support@mediafiche.com.
Make an Offer
Yes. Once an offer/counter-offer is accepted by the receiving party, that offer becomes binding.
An offer or counter-offer is active for 48 hours unless the timeframe is extended. If an offer expires, please contact our Customer Support team at support@mediafiche.com.
Yes. An offer will expire after the 48-hour offer clock has expired.
Mediafiche allows two counter-offers during the negotiation process: one from the media seller and one from the media buyer.
An
offer or counter-offer can ONLY be seen by the sender and the recipient of the
particular sender or recipient.
No.
The media
buyer will submit an offer to your publication. You will receive an email, and
you can view this on the My Offers page. You will then have 48 hours to either
accept or decline the offer or counter-offer.
Payment + Order Confirmation
An order
confirmation will be sent at the time an offer is accepted.
Please submit an invoice to Mediafiche at 1200 Abernathy Road NE, Ste
1600, Atlanta GA 30328-5673, and we will submit the payment to your mailing address
once the media has been reconciled. You will receive a payment from Mediafiche to your mailing address.
Proof-of-Performance
The proof-of-performance
should be sent to Mediafiche at 1200 Abernathy Rd NE, Ste 1600, Atlanta, GA 30328-5673.