Frequently Asked Questions
We're here to help!
Media Buyer FAQ
Login + Sign-Up
Click the orange Sign-Up button at the top right of our page and submit your basic information. Then, someone from our team will connect with you to schedule a brief onboarding session for you to register and receive a demo of the Mediafiche platform.
Once you've navigated to the Mediafiche portal, click on the Login button and enter your email address and password. Mediafiche will immediately send a link to your email address, and after clicking the link to confirm, you will be directed back to the Mediafiche portal. Then, you will be fully registered to search and browse the database.
Search + Browse
Mediafiche allows you to search for publications, using highly-targeted search filters. These filters include:
- Magazine Title
- National vs. Regional Titles
- Consumer or National Publications
- Market Category (e.g. Health, Action Sports, etc.)
- Demographics (e.g. Age, Household Income, etc.)
- And more!
Make an Offer
Yes. Once an offer/counter-offer is accepted by the receiving party, that offer becomes binding.
An offer or counter-offer is active for 48 hours unless the timeframe is extended. If an offer expires, please contact our Customer Support team at email@example.com.
Yes. An offer will expire after the 48-hour offer clock has expired.
Yes. Offers and counter-offers can be saved.
Mediafiche allows two counter-offers during the negotiation process: one from the media seller and one from the media buyer.
An offer or counter-offer can ONLY be seen by the sender and the recipient of the particular sender or recipient.
Payment + Order Confirmation
The payment is processed through the Mediafiche payments gateway.
An order confirmation will be sent at the time an offer is accepted.
Mediafiche will mail you the magazine(s) your ad ran in, and you will receive these copies in 10 - 12 days after the on-sale date. If you do not receive your proof-of-performance within this timeframe, please contact the Mediafiche Customer Support team at firstname.lastname@example.org.
Yes, you can request a digital copy of your proof-of-performance from the publisher.