Frequently Asked Questions
We're here to help!
Q How do I sign up?
Click the orange Sign-Up button at the top right of our page and submit your basic information. Then, someone from our team will connect with you to schedule a brief onboarding session for you to register and receive a demo of the Mediafiche platform.
Media Kit Database
Q How do I update my media kit data in Mediafiche?
Please send all updated information to email@example.com.
Make an Offer
Q Is an offer binding for both media buyers and sellers?
Yes. Once an offer/counter-offer is accepted by the receiving party, that offer becomes binding.
Q How long is an offer active?
An offer or counter-offer is active for 48 hours unless the timeframe is extended. If an offer expires, please contact our Customer Support team at firstname.lastname@example.org.
Q Do offers expire?
Yes. An offer will expire after the 48-hour offer clock has expired.
Q Can I cancel my offer?
No. An offer or counter-offer cannot be canceled by the entity that initiated the offer or counter-offer. However, the recipient can reject an offer or counter-offer if it is not acceptable.
Q How many times can I counter-offer?
Mediafiche allows two counter-offers during the negotiation process: one from the media seller and one from the media buyer.
Q Who sees my offers and counter-offers?
An offer or counter-offer can ONLY be seen by the sender and the recipient of the particular sender or recipient.
Q Is there a dollar limit on the size of an offer or counter-offer?
Q How do I receive an offer?
The media buyer will submit an offer to your publication. You will receive an email, and you can view this on the My Offers page. You will then have 48 hours to either accept or decline the offer or counter-offer.
Q How will I receive the creative?
You can click the "Request Creative" button any time before or after the deal has been processed. Then, the media buyer will transfer the creative to you via email.
Payment + Order Confirmation
Q How will I receive an IO or order confirmation?
An order confirmation will be sent at the time an offer is accepted.
Q How will I get paid?
Q Where do I send the media buyer's proof-of-performance?
The proof-of-performance should be sent to Mediafiche at 1200 Abernathy Rd NE, Ste 1600, Atlanta, GA 30328-5673.